We are committed to making our website accessible in accordance with the Barrierefreiheitsgesetz as amended to implement the European Directive (EU) RL 2019/882 on the accessibility of products and services.

This accessibility statement applies to: muirenhof.com

General description of services

Our website offers a variety of functions and services to make your booking and stay as simple as possible.

Our services include:

• Booking inquiries and accommodation management
• Enquiry about products using the inquiry form on the website
• Provision of information on gastronomic offers
• Provision of information on leisure activities in the region
• Customer service and individual advice on how to make the most of our offer

Explanation of the service

The various services are provided via a tool integrated on our website.

Booking:

• Select the desired accommodation and check in/-out date
• Enter personal data and any special requests
• Send the form
• Receive the booking confirmation by e-mail or, if desired, in another accessible version

Request & order products:

• Select the desired product
• Fill out the request form
• Receive the request- Order confirmation by e-mail or, if desired, in an accessible version
• Payments are processed in person or by bank transfer

All other services can be used directly via our website.

Bookings can also be made by telephone or written request. Further legal information on the booking process can be found in our AGBs.

Information about the service provider

Muirenhof
Hotel Garni & Apartments Serfaus
Sabine Hochenegger
Untere Dorfstraße 1, 6534 Serfaus
Austria

Phone: +43 5476 6321
E-Mail: info@muirenhof.com

Requirements, status of compatibility and realization

The website meets the requirements of the Barrierefreiheitsgesetz as far as possible and goes beyond the legal requirements in some aspects. The following standards and guidelines, among others, were taken into consideration:

• Harmonized European Standard EN 301 549, Version 3.2.1
• Web Content Accessibility Guidelines (WCAG), Version 2.2, Levels A and AA

We are constantly implementing measures to further improve the accessibility and user experience of our website.

This includes:

• The website was tested for accessibility, then extensively revised and adapted to accessibility standards.
• A menu with accessibility features has been integrated to enable additional accessibility settings.
• Any future development of the website (e.g. new content, functions) will take accessibility into account from the outset.

Fulfillment of the requirements

General

The website is fully usable with assistive technologies. No data is recorded when you use the accessibility features, so your privacy is always protected.

Visual

Font, contrasts, spacing

• The font type, size and shape are selected so that they are easy to read.
• Texts and visual content have an adjustable contrast that can be adjusted in the accessibility menu.
• There is sufficient space between letters, lines and paragraphs.
• If you have difficulties with the font, you can select the system font in the accessibility menu.
• For people with dyslexia, a dyslexia-friendly font is available for selection in the accessibility menu.
• You can also make further settings in your browser or operating system.

Color cues

• Visual information is indicated by at least two visual features and may also be accompanied by text.
  

Alternatives for non-text content

• For content that does not consist of text, there are alternatives that do not require vision - these include alternative texts for images, icons and graphics.

Zoom

• You can zoom in on the website by up to 200% without losing any content. You can use the appropriate settings in your browser and operating system to do this.
  

Keyboard control

• You can control the website completely with an external keyboard. This applies to all areas and functions, and navigation takes place in a logical sequence.
• Interactive elements such as links or buttons are visually highlighted when selected with the keyboard to make navigation easier (keyboard focus).

Support for screen reader / Braille display

• You can operate and output all areas, content and functions of the website with a screen reader. This is done either via an acoustic output or tactilely via an externally connected Braille display.

Time limitations

• If an element has a time limit, this will be announced in advance. You can then extend, change or deactivate the time limit.
  

Headings and labels

• The website has a clear and meaningful semantic structure, with meaningful headings and labels that promote easy navigation and comprehensibility.

Links

• Links are identified by more than one visual feature and are provided with meaningful link text.
• To further improve the recognizability of the links, the “Highlight Links” function can be activated in the accessibility menu.

Auditory (hearing)

It is also possible to use the website with impaired or no hearing – no information is conveyed exclusively via sound.

Alternatives for audio content

• Subtitles or other alternatives are available for videos and audios with spoken content.

Physical (mobility, reach, strength)

The website is fully usable even with limited mobility. You do not have to reach far or use physical strength to operate all functions.

Keyboard control

• You can fully control the website using an external keyboard. This applies to all areas and functions, and navigation follows a logical sequence.

Target size

• Elements have sufficiently large target size and are spaced far enough apart.

Display layout

• The website is responsive and works in different display layouts. You can use your device in both landscape and portrait mode - the content, areas and functions automatically adapt to the selected mode.

No complex movements

• No gestures or movements are required (e.g. swiping or dragging).

Time limits

• If an element has a time limit, this is announced in advance. You can then extend, change or switch off the time limit.

Speech

The website works with limited or no speech. It does not require the ability to speak and there is no corresponding content.

Cognitive (psychological, neurological, neurodivergent)

You can use the website with limited or alternative cognitive, psychological or neurological abilities. This also applies if you identify as “neurodivergent”.

Semantic structure

• The website is structured in a logical and predictable way.

Headings and labels

• The website contains meaningful and sensibly structured headings and labels.

Links

• Links are identified by more than one visual feature and are provided with meaningful link text.

Comprehensible texts

• Texts are easy to understand and are written fairly simple.

Auto-Fill

• Fields for text input support Auto-Fill by the browser or operating system.

Errors

• The website is designed to help you avoid errors - for example, through clear labeling and instructions.
• Input is checked and you receive feedback so that any errors can be easily identified and corrected.

Animations

• Only a few simple animations are used on the website. To avoid distraction or discomfort, these can be deactivated in the accessibility settings via the “Reduce Motion” setting.

Flashing

• The website does not contain any light or flash effects that could trigger photosensitive seizures or discomfort in sensitive persons.

Audio output

• Subtitles or transcripts are available for audible content. The volume and, if available, the speed of media content can be adjusted.

Non-Accessible Content

The following content is not fully accessible for the reasons outlined below:

Non-compliance with the accessibility regulations

• Due to the technical structure of the images in our database, text alternatives are not yet available for a small number of images - these will be corrected and added to on an ongoing basis.
• Incompatibilities with the accessibility regulations are regularly reviewed to ensure that all requirements are met as far as possible. We attach great importance to making continuous improvements and implementing any adjustments promptly in order to ensure accessible use.

Disproportionate burden

• Due to their design and technical implementation, input fields do not have labels. The “placeholder text” takes over this function and serves users of assistive technologies as information on the purpose of the input.
• Text alternatives for non-text content are currently largely only available in German. We are of the opinion that the retroactive translation of all old texts would represent a disproportionate burden. All newly uploaded images will receive an alt text in German and English.

Content outside the scope of applicable legal provisions

• There are older documents and content available on the website that are not accessible. As these were published before June 28 2025, they are exempt from the Barrierefreiheitsgesetz and no comprehensive change is currently planned for them.
• The website contains documents and content from third-party providers that are neither developed, financed nor controlled by us. No statement can be made regarding the compatibility of this third-party content with the accessibility provisions and it is therefore also exempt from the requirements of the Barrierefreiheitsgesetz.

Accessibility Menu

You can use various accessibility menus on our website that allow you to adapt the appearance and operation of the site to your individual needs. These functions can be found on the right-hand side of the browser window or via the skip link menu. To further optimize your user experience, several functions can be combined at the same time so that you can adjust the settings as required and achieve an even better effect.

The following functions are available in the accessibility menu:

Summary of the current page

• Generates a summary of the current page in simple language created by artificial intelligence (AI), which summarizes the most important information in a short and understandable way. Please note that the summary may differ from the original version.
  

Navigation

• Provides simplified navigation that allows users to navigate the website faster and without distractions. This allows users to access the most important areas directly without having to navigate through complex menu structures.
  

Visual adjustments

• Grayscale: Displays the website in black and white to make it easier to concentrate on the content.
• High Contrast: Increases the color contrasts to improve readability.
• Invert Colors: Inverts the colors to increase the contrast between text and background.
• Reduce Brightness: Reduces the luminosity of colors to reduce eye strain and allow light-sensitive use.
• Reduce Transparency: Uses solid color backgrounds to increase readability and visual clarity.

Text optimization

• Focus on text: Highlights the text area in particular to make reading easier and minimize distractions – maximizing the contrast between background and text.
• Dyslexia-friendly font: Activates a special font that makes reading easier for people with dyslexia or reading problems.
• Use system font: Uses the device's default font to fix any issues with the font used on the website and improve readability and consistency of display.

Content highlighting

• Highlight headings: Makes all headings clearly visible to clarify the structure of the page and make it easier to navigate.
• Highlight links: Highlights all links so that they can be recognized quickly and easily to improve navigation.
• Hide images: Hides images to reduce distractions and put the focus on the text content.

Additional features

• Large cursor: Enlarges the mouse pointer to make it more visible and easier to find.
  Reduce movements: Stops animations, autoplay video content and transitions to provide a smoother and less distracting view of content.

Feedback and contact

This statement was created on March 12, 2025 and was last updated on May 14, 2025.

We are constantly working to make our website even more accessible.

 If you encounter any barriers that prevent you from using our website, please contact us:

E-mail: info@muirenhof.com

Please describe the problem as precisely as possible and name the page (link) concerned. We will be happy to look into your request and get back to you as soon as possible.

Enforcement procedure

If you are not satisfied with the response from the contact options listed above, you can submit a complaint to the competent complaints office. The competent market surveillance authority is the Bundesamt für Soziales und Behindertenwesen (Sozialministeriumservice).

If your complaint is justified, the competent authority will propose appropriate measures to remedy the deficiencies identified.

The contact details will be added to this statement as soon as the competent authority has been established and the contacts are available.